Information Privacy Policy
Zencomex respects the data privacy of our global partners, engineering contractors, project owners, and site visitors. This policy outlines how we collect, process, store, and safeguard business and technical data during engineering consultations, B2B estimations, and project collaborations.
This policy is structured in compliance with B2B industrial standards and references the Vietnamese Personal Data Protection legal framework, including Law No. 91/2025/QH15 on Personal Data Protection (effective January 1, 2026), Decree 13/2023/ND-CP, and international baseline data privacy principles (GDPR/CCPA frameworks).
By submitting project estimation forms, contacting our engineering desks via phone, email, WhatsApp, or navigating zencomex.com, you acknowledge this policy. Where statutory consent is mandated, Zencomex provides explicit opt-in checkboxes at corresponding data collection points.
Scope of Application and Data Controller
This policy governs all commercial, technical, and personal data collected or processed by Zencomex via the portal zencomex.com, formal RFQ web forms, CAD/BIM drawing submissions, electronic mail, telephone lines, instant messaging, job-site technical surveys, and contractual supply transactions.
The designated Legal Entity and Data Controller responsible for all processing activities is:
ZENCOMEX MANUFACTURING AND IMPORT-EXPORT JOINT STOCK COMPANY
Enterprise Identification Code / Tax ID: 3703432217
This framework applies to website visitors, procurement officers, general contractors, consulting engineers, MEP sub-contractors, commercial distributors, and technical auditors engaging with Zencomex.
Categories of Data Collected
Data collection adheres strictly to the principle of data minimization. We only collect details essential to formulate engineering estimates, review structural tolerances, and execute supply agreements.
Full name, corporate email address, direct telephone / WhatsApp number, job title, and company authority.
Company legal name, job-site delivery destination, project scope, bill of materials (BOM), and required fabrication lead times.
Structural CAD/BIM files, sheet metal thicknesses, surface coating standards (HDG/powder coat), purchase orders, and delivery dockets.
IP address, browser user-agent, operating system, timestamp logs, and referring URL paths gathered strictly for security audit trails.
Critical Security Notice: Do not transmit passwords, financial card details, personal biometric records, or sensitive private information through public quotation forms. Zencomex processes technical and industrial procurement information only.
Purposes and Legal Grounds for Processing
Zencomex processes technical and corporate records strictly for legitimate industrial purposes:
- Evaluating structural drawings, CAD/BIM layouts, and preparing formal B2B project estimations.
- Scheduling production lines (CNC laser cutting, turret punching, robotic welding, cold-roll forming).
- Issuing statutory quality dossiers: Mill Test Certificates (MTC), Certificates of Origin (CO), and Certificates of Quality (CQ).
- Coordinating logistics, container port-loading (Cat Lai/Cai Mep), and job-site trucking dispatches.
- Managing commercial accounting, VAT invoicing, contractual warranties, and technical field assistance.
- Safeguarding network integrity against unauthorized access, DDoS attempts, and corporate fraud.
- Complying with mandatory Vietnamese and international export-import trade legislations.
Processing operations are grounded on contractual necessity, statutory legal compliance, our legitimate manufacturing interests, and explicit consent obtained prior to data transfer.
Cookies and Integrated Web Services
Our website utilizes standard HTTP cookies to ensure functional navigation, preserve user preferences, monitor site latency, and safeguard form transmissions.
Google Analytics & Webmaster Telemetry
We use Google Analytics to analyze aggregated visitor flows, browser types, and content interaction patterns. These statistics are processed anonymously without personally identifying individual users, assisting us in improving technical catalog performance.
Integrated Third-Party APIs
Our pages embed interactive Google Maps components and outbound connection links to corporate channels (LinkedIn, Facebook, YouTube, Zalo). Interacting with external platforms is governed by their respective privacy terms.
You may configure your browser to block or delete cookies. Disabling cookies will not hinder your ability to review technical product lines or submit RFQ forms.
Data Sharing and Cross-Border Transfers
Zencomex does not sell, lease, or monetize client or contractor information. Disclosures are limited strictly to certified partners involved in project fulfillment:
- Internal manufacturing divisions: engineering design, CNC workshops, quality control (QA/QC), and accounting.
- Certified freight carriers: bonded trucking partners, international container shipping lines, and customs brokers.
- Accredited technical laboratories: independent testing facilities (e.g., Quatest) for physical load-bearing verifications.
- Cloud hosting and enterprise security providers maintaining encrypted data storage facilities.
- Regulatory and customs authorities when legally compelled by prevailing export laws.
Where cloud infrastructure operates overseas nodes, Zencomex ensures that international service providers maintain rigorous encryption and security baselines aligned with statutory data transfer regulations.
Data Retention and Secure Erasure Schedules
Records are retained strictly for the duration required to achieve engineering, warranty, and statutory taxation purposes:
- General RFQ pricing inquiries without execution: retained for 12 months, then securely purged.
- Executed contracts, material test dossiers (MTC), and inspection records: retained for a minimum statutory period of 5 years to support warranty traceability.
- Tax, VAT, and customs transaction records: archived in accordance with Vietnamese accounting and taxation laws.
Upon expiration of retention schedules, records are securely overwritten, shredded, or irreversibly anonymized.
Technical and Operational Data Safeguards
Zencomex deploys layered administrative, physical, and digital safeguards to prevent unauthorized interception, alteration, or disclosure:
- End-to-end transport layer security (HTTPS/TLS encryption) across all web domains.
- Role-based access control (RBAC) restricting client drawing files to authorized engineering staff.
- Firewall configurations, continuous server threat-monitoring, and periodic database backups.
- Contractual confidentiality and non-disclosure obligations (NDA) binding all personnel and contractors.
Corporate and Data Subject Rights
Authorized corporate representatives and individual contacts may exercise the following rights regarding their records:
Request confirmation of records held and receive copies of submitted contact details.
Request corrections to outdated, inaccurate, or incomplete personnel data.
Withdraw permission for optional promotional technical updates at any time.
Request data deletion or processing restrictions, subject to statutory contract retention limits.
Opt out of technical newsletters or catalog distributions immediately upon request.
Submit formal complaints or seek regulatory remedies under applicable data protection laws.
Request Processing Workflow
To protect proprietary commercial information, Zencomex verifies the authority of the requesting party prior to releasing or modifying corporate archives:
Policy Modifications and Updates
Zencomex reserves the right to modify this policy in response to evolving manufacturing operations, cybersecurity advancements, or statutory legal amendments. Revisions will be published on this page with an updated effective date. Continued commercial collaboration signifies acceptance of the updated framework.
Contact the Data Protection Controller
For technical drawing returns, NDA inquiries, data rectification, or compliance audits, connect directly with our legal and procurement officers:
This document provides operational transparency regarding data handling at Zencomex and does not constitute formal legal counsel. In the event of any discrepancies between translated phrasing and governing statutory law, mandatory Vietnamese legislation shall prevail.